Best Express Car Wash in Louisville

Opinions

• Matt Goetz

  Jun, 13 2018
  ★ ☆ ☆ ☆ ☆
  I got my car washed here for over a year, and had very good experiences for the first few months. I had a monthly car wash plan that was affordable and I got 2-5 car washes per month. However In August 2016 I moved away from the area and needed to cancel my car wash plan. I informed the manager and he said he would cancel the plan. Then the following month (Sept.) I got a charge again, and I called the manager again to have it cancelled. He said that it was already cancelled, but I explained I can see the charge on my statement which clearly says "Best Express Car Wash", on the 15th of the month, as it had always been. I communicated with the manager in person and by phone and email off and on for several months, but the charges never stopped, as recently as Jan. 2017. I decided to file a fraud charges claim with my bank and got a new debit card. Finally this month the charges stopped, however my bank denied the claim stating the charges were legitimate, due to "correspondence with the business" - meaning they just asked the manager and he lied and said those were legit charges. If I had access to a cheap attorney I would sue for the fraudulent charges over 5 months, but the legal costs will out-weigh the money I would get in court. This business is dishonest and made no effort whatsoever to fix the fraudulent charges after I gave them plenty of opportunities over 6 months. I will never be getting a car wash here again.

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