Fine Nails in Louisville

Opinions

• Megan Smith

  Oct, 01 2018
  ★ ☆ ☆ ☆ ☆
  Terrible customer service. The lady that’s not the owner did an awful job and my nails were chipped the very next day. Came back again to get it fixed and changed to shellac and was charged for both. Yet again my nails chipped and i called to speak to the owner and was told that she was out of town and didn’t know when she’d be back so i went elsewhere and paid to get a full set after the nail tech said they looked terrible. I got a call from the owner AFTER i had to go elsewhere to get fixed. Owner kept saying i should’ve came in and showed them. I explained i came in once and was charged 24 hours later to get fixed then had called and was told they didn’t know when she’d be back. She finally agreed to do my next fill in free of charge. Made an appointment and went today. Owner was rude, didn’t speak to me, and has rough and quick as could be. When it came time for a color, she argued i had to pay $15 for shellac. Um no, i came the next day after my nails were messed up and paid additional for shellac. I’ve had my nails done for 10 years and never had terrible service with a nail salon. WOULD NEVER RECOMMEND THESE RUDE, crappy nail techs to anyone!!

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